?? Privacy Policy

1. Who We Are

LoadDock ("we", "our", "us") is a UK-based digital platform connecting shippers and hauliers. We are committed to protecting your privacy and handling your data in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We collect information necessary to operate and improve our services, including:

• Account information: Name, company name, email, phone, address, and Operator Licence number.
• Business data: Loads posted, bids made, and payment history.
• Verification data: Company registration details, insurance, and licence validation.
• Technical data: IP address, browser type, device info, and usage logs.

3. How We Use Your Data

We use your personal and business data to:

• Provide and manage the LoadDock platform.
• Verify account and licence information.
• Process payments and billing.
• Detect and prevent fraud or fee avoidance.
• Communicate with you about account updates or system changes.
• Comply with legal and regulatory requirements.

4. Legal Basis for Processing

We process your data based on one or more of the following lawful bases:

• Performance of a contract (to provide our services).
• Compliance with legal obligations.
• Legitimate interests (for fraud prevention and service improvement).
• Your consent (where required, e.g. marketing communications).

5. How We Store and Protect Your Data

• Your information is stored securely on UK or EU-based servers with industry-standard encryption.
• Access is restricted to authorised personnel only.
• We apply SSL encryption across all platform pages.
• Data is retained only as long as necessary for operational or legal purposes.

6. Sharing Your Information

We do not sell or rent your personal data. We may share limited information with:

• Payment providers (e.g., Stripe) to process transactions.
• Verification sources (e.g., DVSA) for licence validation.
• Legal or regulatory authorities where required by law.

7. Cookies

LoadDock uses cookies to improve user experience, remember preferences, and analyse site usage. You can control cookies through your browser settings, but some features may not function correctly if cookies are disabled.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where legally permissible).
• Withdraw consent where processing is based on consent.
• Request restriction or objection to certain data uses.

To exercise your rights, please contact us using the details below.

9. Data Retention

We retain data only as long as needed for the purposes described above or to comply with legal and tax obligations. Inactive accounts may be deleted after 24 months of inactivity.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

Email: support@loaddock.co.uk

Address: LoadDock, United Kingdom

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: October 2025